A copy of the warranty policy from your owners manual can be found below. 

To begin a warranty claim, please email service@chargriller.com and include the following information: 

* Copy of purchase receipt. A scan, photo, or forward of the confirmation will work perfectly fine. 
* Serial number off of the grill; this can be located on the back of the grill body on a silver metal tag, within the first few pages of your owner's manual, or on the back of the front panel. It will start with the letter Y, P, H, or C.
* Photo/photos of the damage to the unit and/or list of missing parts
* Physical shipping address, name, and the best contact number to reach you at.

You can also complete a support ticket through the website.


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