Heat Keeps Dropping

  • How old are the pellets and how have they been stored. 
    • We are checking to see if moisture has built up within the pellets making them difficult to ignite. 
  • We would want to check the Fan and the Auger Motor.
    • Is the fan running continually and in the right direction? To know the fan is running in the right direction, you should feel the air moving over the firepot.
    • Check the P setting and the running time of the auger. Is the auger running as the chart depicts on page 20 of the owner's manual?

If all of that is correct...

  • We would look at the heat sensor once we have ruled out these other alternatives.

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